Returns

How to return or exchange a product

We want you to be happy with the goods and service you receive from our suppliers and us. If you make a purchase from one of our suppliers you have 14 days, from receipt of cancellable goods, to notify us if you wish to cancel your order or exchange an item.

You must notify us by email at info@fivegomad.co.uk if you wish to cancel your order or exchange an item, outlining your reasons for doing so. 

We will liaise with the supplier to facilitate the return, providing you with an address to return the item to.

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with the supplier.

If you have any questions about our returns policy please contact us at info@fivegomad.co.uk

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